At Flyingautomy, we are committed to delivering your order quickly and securely. Below, you’ll find all the details about our shipping options, costs, and delivery times. Please read through our Shipping Policy to ensure a smooth and efficient shopping experience.
Order Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed the next business day.
- If there are any issues with your order or delays in processing, our customer service team will notify you promptly.
Shipping Methods and Costs
We offer multiple shipping options tailored to our customers in Malaysia and internationally. Shipping fees are calculated based on the delivery address, weight, and size of the items in your order.
Standard Shipping (Malaysia):
- Delivery typically takes 3-5 business days.
Express Shipping (Malaysia):
- For faster delivery, express shipping is available and typically delivers within 1-2 business days.
International Shipping:
- Delivery times vary depending on the destination, with most deliveries taking 7-14 business days.
Free Shipping:
- We offer free standard shipping for Malaysian orders over a certain amount. Please check our website for current promotions.
Shipping Destinations
We ship both domestically within Malaysia and internationally. For international orders, please ensure your address is accurate and complete, as customs fees, duties, and taxes may apply. These fees are the responsibility of the customer.
Domestic Shipping (Malaysia):
- We deliver to all regions within Malaysia, including Peninsular Malaysia and East Malaysia.
International Shipping:
- We ship globally to most countries. If you’re unsure whether we deliver to your location, please contact us before placing an order.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your package’s progress through our courier’s website.
- Please allow 24-48 hours after shipment for tracking information to be updated.
- If you experience any issues with tracking, please contact our customer support team at support@flyingautomy.com.
Shipping Delays
While we strive to meet our estimated delivery times, please note that shipping times may vary due to factors beyond our control, such as:
- Weather conditions
- Postal delays or disruptions
- High-volume sales periods (e.g., holiday seasons)
- Customs processing for international orders
If your order is delayed, we will do our best to keep you informed and provide an updated delivery estimate.
Customs Duties and Taxes
For international orders, customs duties, taxes, or import fees may apply based on your country’s regulations. These fees are not included in your order total and are the responsibility of the customer.
Shipping Restrictions
- We are unable to ship to P.O. boxes or military addresses.
- Please ensure that you provide a valid physical address during checkout to avoid shipping delays.
Address Accuracy
To ensure timely delivery, please double-check your shipping address before completing your order. We are not responsible for delays or misdelivery caused by incorrect or incomplete addresses. If there is an issue with your address, please contact us as soon as possible to make any necessary corrections.
Returns Due to Delivery Issues
If an order is returned to us due to an incorrect address, failure to pick up the package from a local depot, or refusal of delivery, you may be responsible for the additional shipping costs required to reship the order.
Contact Us
If you have any questions or need assistance with shipping, please contact us:
- Email: support@flyingautomy.com
- Phone: (+60) 14 388 3416
- Address: C1-0507, Jalan Indah 15, Taman Bukit Indah, 79100 Iskandar Puteri, Johor, Malaysia
Our customer service team is here to help and ensure that your shopping experience is as smooth as possible.